How to Handle a No-Show Situation
At DeliverThat, we understand that sometimes things don't go as planned. One such situation is when a driver doesn't show up to take a delivery they were assigned to. Here's what you need to know:
What Is a No-Show?
A "no-show" is when a driver, who was supposed to pick up and deliver an order, doesn't arrive as scheduled.
What to Expect
You should expect our support team to step in and assist promptly in case of a no-show. We will reach out to you via your preferred communication method (as outlined during the onboarding process) to address the situation.
There are times we can send another DeliverThat driver, and times we can use our Overflow Network to provide a driver. We will exhaust all options to help when these situations occur.
What You Can Do
Contact Our Live Delivery Hotline: If you ever need immediate assistance, don't hesitate to call our Live Delivery Hotline at (315) 630 3330. We're here to help, assist with customer communication, and arrange for backup drivers to fulfill the order when possible.
- Feedback and Refund Requests: If this situation results in a customer refund or requires further follow-up, please utilize our support email at email@example.com. This will route to our Restaurant Experience and Delivery Operations management team for further assistance.
Rest Assured: We understand that a no-show is a worst-case scenario. Rest assured, we're committed to resolving the issue and ensuring your order gets delivered.
Our Support Team Is Here for You
In such situations, our goal is to minimize any inconvenience to your restaurant operators and customers. We'll work diligently to coordinate a solution, keeping you informed every step of the way.
If you have any questions or encounter a driver no-show, know that DeliverThat is here to support you. We appreciate your partnership, and our team is ready to assist in any way possible to ensure a seamless delivery experience.
We're here to help, so you can focus on what you do best - serving your customers!