Introduction:
Ensuring a smooth handoff between your restaurant and our drivers will make or break a delivery's success. In this guide, we'll walk you through the process of confirming a driver's assignment when they show up to pick up catering deliveries.
The Three Key Identifiers:
Verifying the information below will ensure that deliveries are never sent out with the wrong driver.
Job Name:
This is the unique identifier displayed in your DeliverThat Dashboard. The driver will have a matching Job Name in their application.
Customer Name and Address:
The driver will have the customer's name and address associated with the catering order. Cross-reference this information to confirm the accuracy.
Order Cost:
While drivers won't have the specific order contents, they'll have the total cost. Use this as an additional point of confirmation.
The Signature Process:
All DeliverThat drivers are required to collect a signature in their driver application during pickup. This helps verify that the food is handed over to the right person.