Ensuring a smooth handoff between your restaurant and our drivers will make or break a delivery's success. In this guide, we'll walk you through the process of confirming a driver's assignment when they show up to pick up catering deliveries.
The Three Key Identifiers:
Verifying the information below will ensure that deliveries are never sent out with the wrong driver.
This is the unique identifier displayed in your DeliverThat Dashboard. The driver will have a matching Job Name in their application.
Customer Name and Address:
The driver will have the customer's name and address associated with the catering order. Cross-reference this information to confirm the accuracy.
While drivers won't have the specific order contents, they'll have the total cost. Use this as an additional point of confirmation.
The Signature Process:
All DeliverThat drivers are required to collect a signature in their driver application during pickup. This helps verify that the food is handed over to the right person.