Requesting a Specific Driver

Have more questions? Submit a request

How to Get the Driver You Prefer

At DeliverThat, we understand that sometimes you may have favorite drivers you'd like to work with. They provide an elevated level of service. They are familiar with your team and brand.

We're here to make it easy for you to request specific delivery drivers when you submit the delivery request.

Why Request a Specific Driver?

Scenarios we see drivers requested most often:

  • VIP clients

  • New customers

  • High-value orders

  • A large gratuity has been added

The Request Process

To request a specific driver, follow these simple steps:

  1. Email Dispatch: Send an email to dispatch@ideliverthat.com to make your driver request. This is the same email you can use for other support inquiries.

  2. Include Driver's Name: In your email, be sure to include the name of the driver you want for your delivery.

  3. Provide Order Details: To help us locate your specific order, include the order ID or customer name in your message.

Remember: Timely Communication

It's important to make your driver request well in advance of the delivery time to ensure we can meet your preference. The best practice is to email us immediately after your order submission. This gives us time to coordinate and confirm the assignment.

What Happens Next

Once we receive your driver request, we'll do our best to accommodate it. Here's what you can expect:

  • Confirmation: We will acknowledge your driver request via email.

  • Driver Assignment: If the requested driver is available, we will assign them to your delivery.

  • Alternative Options: In the event that the driver you requested is unavailable, we will provide you with alternative options and offer the delivery to the DeliverThat fleet.

We're Here to Serve You

Your satisfaction is our priority, and we're dedicated to making your experience with DeliverThat exceptional. Requesting a specific driver is just one way we aim to provide you with the best service possible. Please don't hesitate to reach out to us at dispatch@ideliverthat.com with any further questions.

Related Articles:

Giving Driver Feedback

Non Urgent Delivery Issue

Modify an Existing Delivery

Restaurant Hotline

 

Articles in this section

Was this article helpful?
0 out of 0 found this helpful