At DeliverThat, we understand the importance of knowing the location of your delivery. With our easy-to-use DeliverThat Dashboard, you can effortlessly track your driver in real time, ensuring a smooth and stress-free delivery experience.
- Access the Deliveries Tab: To begin tracking your driver, navigate to the "Deliveries" tab on the left side of the DeliverThat Dashboard. You'll find all the deliveries you've assigned to our trusted driver network here.
- Use Filters: Inside the "Delivery Management" tab, you can use filters to search for a specific order based on your preferences, making it simple to find the order you're interested in tracking.
- Click 'Details': You'll notice a Details' button on the right-hand side of your chosen delivery. Click on it to reveal the specifics of your delivery as DeliverThat received them.
- Tap 'Track Driver': You'll find a 'Track Your Driver' button at the bottom of the delivery details. Clicking this button will open a new tab displaying a map view.
Understanding the Map: In the map view, you'll see a few key elements:
- Pickup Location: Represented by a dot on the map.
- Dropoff Location: Marked by a dot with a home icon.
- Driver's Location: Displayed as a car symbol on the map.
Estimated Time of Arrival
The map view also provides an estimated time of arrival (ETA) for both the pickup and dropoff locations, giving you a clear idea of when your delivery will be completed.
Driver Running Late or Tracking Link Issues:
If you encounter a situation where your driver is running late, or your tracking link isn't working as expected, don't worry. Simply call our hotline at 315-630-6330, extension 2, and discuss the matter with DeliverThat's live support. Do not cancel or take the delivery in-house without discussion with our support team. Our team is ready to assist you and provide timely solutions to ensure your delivery goes smoothly.