Giving Driver Feedback

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Your Feedback Matters

At DeliverThat, we value your partnership and your feedback. Your insights about our drivers play a crucial role in ensuring we maintain the highest standards of service. Our drivers love positive recognition for their work, and we love hearing from the operators who are building relationships with our drivers.

Here's how you can provide us with valuable feedback about our drivers:

How to Share Feedback

If you have feedback about a driver, please share it with us. The best method for non-urgent driver feedback is emailing us at Here are common feedback scenarios:

  • Positive Feedback
  • Customer Feedback
  • Drivers Not Having Bags
  • Drivers Dressed Unprofessionally
  • Driver Professionalism Issues

What We Do with Your Feedback

Rest assured that your feedback is taken seriously. Depending on the nature of the feedback, we may take various actions, including:

  • Driver Education: If additional education is required, we will ensure our drivers receive it to improve their performance.

  • Quality Assurance: Our platform uses your feedback to maintain high-quality standards.

  • Action as Needed: In some cases, if a driver's performance consistently falls below our standards, we may take further action, such as suspension or removal from the platform.

  • Recognition: We use positive feedback to select 'Driver of the Week' nominations and send our drivers hand-written letters expressing our gratitude for their performance & professionalism.

We Value Your Input

Your feedback is invaluable to us in our mission to provide top-notch delivery services. We appreciate your commitment to helping us improve and ensuring that we deliver the best experience possible.

Related Articles:

Requesting a Specific Driver

My Driver is Late

My Driver No Showed

Cancel a Delivery Request


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