Overview
At DeliverThat, we strive for transparency and collaboration with our catering partners. To further empower your insights into the delivery process and performance, we've introduced metrics within our Dashboard.
In this article, we'll delve into the Dashboard metrics, categorizing them into key sections for a more structured understanding. These metrics offer a snapshot of the delivery operations, enabling a deeper understanding of the journey from request to completion.
1. Deliveries Snapshot
Deliveries: The total number of delivery requests sent to DeliverThat for delivery and setup.
Cancellations: The total number of canceled deliveries. It includes all cancellations initiated by customers, catering partners, and DeliverThat.
On-Time Rate: The percentage of deliveries that are completed in a timely manner. A driver is considered on time when the arrival to drop-off is no more than 15 minutes after the set delivery time.
Fill Rate: The rate of deliveries that are accepted by DeliverThat (and also not canceled by DeliverThat).
Incidents: Encompasses incidents caused by the merchant, customer, and DeliverThat. It includes extended wait times, missing items, wrong addresses provided, and other such incidents.
Incentives: The number of times bonus pay was added to a delivery by DeliverThat. These incentives are offered to drivers to help cover undesirable deliveries (low gratuity, long distance, etc.)
2. Cancellations
All Cancellations: The total number of canceled deliveries. It includes all cancellations initiated by customers, catering partners, and DeliverThat.
Merchant & Customer Cancellations: Cancellations that were initiated by the merchant or customer.
DeliverThat Cancellations: Cancellations that were initiated by DeliverThat.
3. Incidents
All Incidents: Encompasses incidents caused by the merchant, customer, and DeliverThat. It includes extended wait times, missing items, wrong addresses provided, and other such incidents.
Merchant & Customer Incidents: Incidents attributed to the merchant or customer which resulted in an adjustment. Examples include wait times, missing items, and wrong addresses.
DeliverThat Incidents: Incidents attributed to DeliverThat which resulted in a refund. Examples include delivery lateness and wrong drop-off locations.
4. On-Time Rates
On-Time Rate: The percentage of deliveries that are completed in a timely manner. A driver is considered on time when the arrival to drop-off is no more than 15 minutes after the set delivery time.
Food Delay On-Time Rate: The On-Time Rate including deliveries that have food delays.
Understanding these metrics empowers you to gauge delivery performance, identify areas for improvement, and celebrate successes. For more detailed information or specific queries about these metrics, please contact our team at dispatch@ideliverthat.com.