Why Adjustment Fees May Appear on Your Invoice
At DeliverThat, we believe in transparent billing practices. Occasionally, you may come across adjustment fees on your invoice. These fees are applied for specific reasons to ensure fairness and accuracy in our billing process.
All adjustments are a direct pass-through to our driver to compensate them for extra work and wait times.
Reasons for Adjustment Fees
Food Prep Delays: Adjustment fees are applied when there are significant delays in food preparation, impacting the delivery time. This applies only when food prep is delayed by more than 15 minutes.
Incorrect Drop-off Addresses: If there is a need to change the drop-off address during the delivery or if the provided address is incorrect, adjustment fees may be incurred.
Return Trips: Adjustment fees may also appear in cases where return trips are necessary due to missed items after signing the driver app.
Our Commitment to Transparency
We understand the importance of clear and transparent billing. Adjustment fees are applied judiciously, ensuring fairness and accuracy in our invoicing process.
If you have any questions or need further clarification regarding adjustment fees on your invoice, please feel free to reach out to our accounting team at email@example.com. We are here to assist you and provide the information you need to ensure your billing is accurate and understandable.
Thank you for choosing DeliverThat as your trusted delivery partner. We are dedicated to maintaining transparency and providing you with excellent service every step of the way.